Cfriend at “Indian Retail Industry” has a mission- to promote and build camaraderie between the public and online retailers in India. In the most recent...

Using its Newton Machine, UK clothing retailer Topshop recently gave customers the opportunity to explore their inner model by letting them star in their own iconic...

Ever wonder what happens when you watch your customers put loads of merchandise in their shopping cart; spend a significant amount of time on your site and then all of a...

Every retailer I have spoken with in the last couple of months keeps telling me they feel they have problems with their category pages. If you feel the same way then you...

Modell's own peculiar definition of "low price guarantee, we will beat any ad" surprised reader Randy when he tried to get them to honor it on a baseball glove he bought,...

This week, we ask Dr Dave Chaffey, author of the new E-consultancy Best Practice Guide to Managing Digital Channels (published today) to run us through the results...

When Nau announced in May that they were closing down due to funding shortcomings, we were saddened by the news. After all, only a few months earlier we had interviewed...

I realize my blog has been pretty quiet recently. As Josh attested to (he’s also a part-time specialist at Apple), transitioning into a new job at Apple tends to...

One of the areas that has demonstrated strength during this economic downturn is consumer spending on necessities, which might be benefiting the Wal-Mart supplier...

We've written on a few different occasions already about upscale ice-cream trucks aimed at grown-ups (one in Los Angeles and one in the UK), and now New Yorkers are...

Starbuck’s Corp. (SBUX), the world’s coffee empire, has begun to shut down underperforming U.S. stores, but now they’re turning their attentions toward...

Today, while we Americans pushed our broken down van to the American border (in Mexico)… I realized the Mexicans have pioneered an innovative shopping...

Last week at the Shop.org conference, I offered attendees a report on how they ranked on our 2007 Customer Experience Study and the ability to be among the first sites...

Shopping is a war and you are outgunned. Stores attack your desire for self-restraint with armies of psychologists, marketers, and "brand gurus." Defend yourself from...

Swedish fashion label Filippa K is promoting a longer life for its products by letting customers sell them in its very own secondhand store, which just opened in...

With prices rising and the credit crunch biting, consumers are taking more time to find the best deals online. Last week we contributed to an Experian Footfall report...

Shoppers at IKEA furniture stores in Denmark now have a new option for bringing their large, bulky purchases home: a fleet of Velorbis bikes with trailers that are...

$49.99 $5.36 I moved my printer and need a longer USB cable. Options: - Drive to Best Buy, hoping they have the 15ft cable in store. Cost: $49.99 + gas + an hour of...

Last Saturday, April 12, I spoke to Christian Retailers at our inaugural Open House event. It was video-taped, and you can watch it here if you are interested. ...

Adverlab: The obvious future of in-store experience: you find something you like, reach into your pocket for a small device, scan the barcode, and the device tells you...