Paul Graham has listed the sort of startups he wants to fund through Y Combinator. The list includes, well, about everything I could even think of. What did he miss? ...

Blue Sun Corporation is and important, but not very noticeable part of the the brilliant, but so very canceled TV series Firefly. Their logo is everywhere you look, but...

Paul Graham - author of Hackers and Painters - and the man behind Y Combinator shares his thoughts in this post. We don’t like to sit on these ideas, though,...

This week’s edition of the Home business Carnival is about Customer Service. Only a few worthy on topic contribution for this edition, but I found them excellent and I...

I find it irritating, but not surprising, when I get absurdly bad customer service from a business whose business model is based on volume and high margins. But I find...

As I look over all the blog posts I've written over the past couple months, I've noticed that I haven't shared any real good customer service stories...